Call-Center Training Institutes Are Springing Up All Over in Bigger

Multiple Choice

Call-center training institutes are springing up all over in bigger cities in India, helping young people, for a fee, to de-Indianize themselves. During one lesson at one of the Indian institutes, the instructor was overheard saying, "Americans and the British are very specific with their times. When they say one minute, they mean one minute. When they say two minutes, they mean two minutes." The instructor was referring to the fact that the Americans and the British do not have _____ cultures.

A) affective
B) cognitive
C) kinetic
D) neutral
E) polychronic