An Article on Public Libraries Contained the Following Statement: "The

Multiple Choice

An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." When dealing with the ____ area of the balanced scorecard, the article advised librarians to ask, "How can the library continue to improve and create value?"

A) financial perspective
B) policies and procedures perspective
C) customer perspective
D) internal business perspective
E) innovation and learning perspective