Question 1

David has recently begun case management work at a new facility for adolescents. The primary purpose of this facility is to address the needs of these adolescents, who all have to gain new skills before returning home. His primary responsibilities include identifying the current functioning of the clients upon arrival at the facility. David also meets regularly with his clients to develop both short- and long-term support plans, and to monitor the client's progress in gaining new skills.
In this example, the facility is focused on: ​

Accepted Answer

A) psychosocial rehabilitation. 
B) meeting residents' needs in one location. 
C) providing a support system. 
D) none of the above. A

Question 2

Maria works as a case manager for the Department of Human Services. In her work, she will often carry a caseload of over fifty clients. At times, she will provide counseling for her clients, but, more frequently, clients will receive counseling services from other professionals. Most of her clients have multiple needs, and Maria works with other professionals to identify her clients' most urgent problems and to develop a plan for gaining access to needed services. She will also follow up with her clients in order to monitor the quality of services.
Maria's role may best be described as: ​

Accepted Answer

A) counselor. 
B) broker. ​ 
C) generalist. 
D) coordinator. D

Question 3

Criticisms of non-professional case managers include: ​

Accepted Answer

A) they may not to want choose the least expensive service option. 
B) they may not work  toward the best interests of the client. 
C) they may have only a limited number of hours to work. 
D) they may depend heavily on other professional staff in the agency. B

Question 4

The case manager who has a thorough understanding of the client's mental health and medical histor, and maintains a primary relationship with the client is a(n): ​

Accepted Answer

A) advocate. 
B) counselor. 
C) problem-solver. 
D) coordinator.

Question 5

Julie works as a case manager for the New Leaf Recovery Center. Her clients are individuals who have been incarcerated because of drug- and alcohol-related incidents. Her primary responsibility is to work with other agencies in the community in planning how all of the local organizations can best work together to meet the needs of the clients. She also works to influence local policies that will improve the quality of care provided.
Julie's role is that of a(n): ​

Accepted Answer

A) consultant. 
B) advocate. 
C) problem-solver. 
D) planner.

Question 6

Primary case management functions may be assumed by: ​

Accepted Answer

A) family members. 
B) peers. 
C) the client. 
D) all of the above.

Question 7

The case manager who focuses on an agency's resource allocation is a(n): ​

Accepted Answer

A) broker. ​ 
B) cost container. 
C) advocate. 
D) consultant.

Question 8

The case manager who provides services such as cost analysis or quality control to different organizations is a: ​

Accepted Answer

A) consultant. ​ 
B) cost container. 
C) problem solver. 
D) broker.

Question 9

David has recently begun case management work at a new facility for adolescents. The primary purpose of this facility is to address the needs of these adolescents, who all have to gain new skills before returning home. His primary responsibilities include identifying the current functioning of the clients upon arrival at the facility. David also meets regularly with his clients to develop both short- and long-term support plans, and to monitor the client's progress in gaining new skills.
David's major role is that of: ​

Accepted Answer

A) problem-solver. 
B) coordinator. 
C) broker. 
D) planner.

Question 10

The case manager whose primary responsibility is gathering data that can be used for program evaluation and billing purposes is functioning as a: ​

Accepted Answer

A) problem-solver. 
B) recordkeeper. 
C) cost container. 
D) broker.

Question 11

Understanding the different methods of case management is important because:
I. each method has particular strengths and weaknesses.
II.each method can only address the needs of a specific client population.
III.each method provides a different perspective on the case manager's responsibilities.
IV.each method may be present in service delivery systems.

Accepted Answer

A) I, II, III, and IV 
B) II and IV 
C) I, III and IV 
D) I, II and III

Question 12

Case managers who focus on providing services through a single point of access work in: ​

Accepted Answer

A) comprehensive centers. 
B) interdisciplinary teams. 
C) crisis response. 
D) none of the above.

Question 13

This is essential for case managers, even when their primary responsibility is not recordkeeping: ​

Accepted Answer

A) communication skills. 
B) critical thinking. 
C) organizational abilities. 
D) none of the above.

Question 14

David has recently begun case management work at a new facility for adolescents. The primary purpose of this facility is to address the needs of these adolescents, who all have to gain new skills before returning home. His primary responsibilities include identifying the current functioning of the clients upon arrival at the facility. David also meets regularly with his clients to develop both short- and long-term support plans, and to monitor the client's progress in gaining new skills.
David also functions as a: ​

Accepted Answer

A) consultant. 
B) problem solver. 
C) coordinator. 
D) broker.

Question 15

A strengths-based case manager: ​

Accepted Answer

A) recognizes the client's right to determine the case plan. 
B) allows case management duties to be assumed by various individuals or groups. 
C) provides assistance only with financial aspects of the medical and mental health systems. 
D) allows the client to be involved in services for a long period of time.

Question 16

Agencies may prefer volunteers as case managers because: ​

Accepted Answer

A) volunteers may have more time to do the job. 
B) volunteers are more likely to advocate for clients. 
C) volunteers tend to stay with an agency longer. 
D) volunteers can be supervised in the same manner as professional staff.

Question 17

A child with a chronic illness may be best served by a case manager who is: ​

Accepted Answer

A) a helper. 
B) a volunteer. 
C) a family member. 
D) medically trained.

Question 18

Maria works as a case manager for the Department of Human Services. In her work, she will often carry a caseload of over fifty clients. At times, she will provide counseling for her clients, but, more frequently, clients will receive counseling services from other professionals. Most of her clients have multiple needs, and Maria works with other professionals to identify her clients' most urgent problems and to develop a plan for gaining access to needed services. She will also follow up with her clients in order to monitor the quality of services.
In this example, the Department of Human Services is most likely using: ​

Accepted Answer

A) a managed care approach. 
B) interdisciplinary teams. 
C) crisis response prioritization. 
D) none of the above.

Exam 3: Methods of Delivering Case Management Services

Criticisms of non-professional case managers include:

The case manager who has a thorough understanding of the client's mental health and medical histor, and maintains a primary relationship with the client is a(n) :

Primary case management functions may be assumed by:

The case manager who focuses on an agency's resource allocation is a(n) :

The case manager who provides services such as cost analysis or quality control to different organizations is a:

The case manager whose primary responsibility is gathering data that can be used for program evaluation and billing purposes is functioning as a:

Case managers who focus on providing services through a single point of access work in:

This is essential for case managers, even when their primary responsibility is not recordkeeping:

A strengths-based case manager:

Agencies may prefer volunteers as case managers because:

A child with a chronic illness may be best served by a case manager who is: