Question 1

Henry's laptop computer was stepped on yesterday, and the touchpad no longer works. The keyboard works fine.
What can Henry do to use a mouse with his laptop?

Accepted Answer

A)   He can use the keyboard arrow keys.
B)   He can connect a touch screen monitor.
C)   He can attach a USB mouse.
D)   He will not be able to use a mouse on his laptop. C

Question 2

The video on your laptop needs to be updated. You have researched online, and according to the manufacturer, you can install a new video card in your laptop.
What is the most likely slot connection you will use to install a new video card in your laptop?

Accepted Answer

A)   USB
B)   Mini PCIe
C)   ExpressCard slot
D)   CardBus slot B

Question 3

Heather's computer display is having a problem in which the desktop seems to be shifting. She has sent you a picture of the problem.
What could be causing this problem on Heather's monitor?

Accepted Answer

A)   Video cable not properly seated.
B)   Refresh rate out of specification.
C)   Not enough video memory.
D)   GPU on video card overheating. D

Question 4

This is a picture of a monitor that has a horizontally torn image.
What is the most common cause of a monitor showing horizontally torn images on the screen?

Accepted Answer

A)   Video cable not properly seated.
B)   Refresh rate out of specification.
C)   Not enough video memory.
D)   GPU on video card overheating.

Question 5

When Ron turns on his computer, he hears one beep. However, there is no image on the screen. The monitor indicator is not on.
What should Ron consider first when he troubleshoots this video issue?

Accepted Answer

A)   Is video cable plugged in properly?
B)   Is video card seated properly?
C)   Are the brightness and contrast turned all the way down?
D)   Is the monitor plugged in properly?

Question 6

Eric has asked you to help him build a new gaming computer so that he can play the newest games available. He also wants the computer to be VR-compatible. He has already purchased a high definition sound card, a new multi-core processor, an SSD hard drive, and 16GB of RAM.
What is missing from Eric's game design build?

Accepted Answer

A)   Wireless network card
B)   Joystick port
C)   New monitor
D)   Video card

Question 7

Sarah needs to connect to an interface port on an enterprise switch. Her laptop does not have the correct port. When she mentions this to her boss, he tells her that they have several older laptops in a closet and one of them should have a RS-232 connector for the enterprise switch.
What does the connector that Sarah needs look like?

Accepted Answer

A)   A 15 pin three row D-shaped connector
B)   A rectangle with a blue connection in the middle
C)   A 6 pin round connector that is purple
D)   A 9 pin two row D-shaped male connector

Question 8

Today when Dylan turned on his computer, he noticed that the monitor was very dim. He could still see the desktop icon and text. He turned the brightness all the way up, but that did not correct the issue. Dylan also checked to make sure the Power Options brightness was not turned down, causing the screen to go dim. He connected a different monitor, and the screen was fine.
What caused the screen to be very dim?

Accepted Answer

A)   Input connector on the monitor is faulty.
B)   Monitor's power connector.
C)   Monitor backlighting.
D)   Monitor has Power Save mode enabled.

Question 9

Henry uses a laptop and has noticed that sometimes when he is typing, the cursor will move, causing him to mistype words or even delete sentences or entire paragraphs. Henry has tried not to touch the touchpad on his laptop, but the problem still occurs.
What can Henry do to remedy this problem?

Accepted Answer

A)   He can connect a touch screen monitor.
B)   He can attach a USB mouse.
C)   He can turn off the touchpad in Windows.
D)   He can put a sheet of paper over the touchpad.

Question 10

Sandy is replacing her broken laptop LCD screen with a new screen. During disassembly, she notices two cables that wrap around the screen and connect to the mini-PCIe card inside the laptop.
What will happen if Sandy breaks one of these cables?

Accepted Answer

A)   The laptop LCD screen will not have power.
B)   The laptop webcam will not function.
C)   She will not be able to connect to Wi-Fi with the laptop.
D)   The laptop sound will not work.

Question 11

Reggie has hired you to design a home network. The home network will share a printer but will mainly be used to stream movies to two different rooms.
What kind of storage should you recommend to Reggie for this type of network?

Accepted Answer

A)   Network-attached storage
B)   SSD hard drive
C)   Magnetic hard drive
D)   Cloud storage

Question 12

Jimmy is running out of desk space. He keeps three computers on his desk. The three computers can't be moved, and they need to be running at the same time. Currently Jimmy has three mice, keyboards, and monitors running on his desk.
What can Jimmy do to free up space on his desk?

Accepted Answer

A)   Use a KVM switch.
B)   Purchase a touch screen monitor.
C)   Purchase a touchpad mouse.
D)   Use dual monitors.

Question 13

Nick is working on a new graphic for one of his company's clients and is having an issue with the color on his screen. The client wants the graphic to include a very bright red color, but Nick can't seem to find the right color on his screen. He seems to have the color perfect on the screen, but when he tries to print the graphic, the color seems to fade. He has checked the printer, and it works fine.
What will help Nick see on the screen the color that he is printing?

Accepted Answer

A)   Adjust the resolution.
B)   Calibrate the display color.
C)   Adjust the refresh rate.
D)   Update the video card drivers.

Question 14

Patrick wants you to repair his laptop LCD screen. Patrick insists that it was not his fault, but sometime during the night, the laptop fell off his desk, and now the screen is broken. During disassembly of his laptop, you see a mini-PCIe card with a black cable and a white cable connected that appear to go into the screen bezel.
What is the function of the two wires?

Accepted Answer

A)   Wi-Fi antenna
B)   Video cable
C)   Sound cord for the sound port
D)   Webcam connector

Question 15

When you are ordering a standard thick client computer for a normal business user, what should you check before ordering the computer?

Accepted Answer

A)   Amount of RAM.
B)   Meet requirements for the OS.
C)   Speed of CPU.
D)   Amount of storage available.

Question 16

Jordan has been asked to help his company find a way to allow all the workers to log on to computers securely but without using a user name and password. The CIO wants everyone use face recognition software.
What peripheral will be needed on each computer to allow the workers to log on using face recognition software?

Accepted Answer

A)   Fingerprint reader
B)   Face recognition reader
C)   Camera or webcam
D)   Optical drive

Question 17

Dylan called you because he purchased an external hard drive for his computer, and the connector on the cable is different from the cable he had previously seen. In the past, the cable was a USB connection on one end of the cable for the computer and a mini-USB connection for the hard drive. Dylan sent you a picture of the cable.
What type of cable is Dylan using?

Accepted Answer

A)   USB 3.1
B)   Lightning
C)   USB C
D)   Thunderbolt

Question 18

Damion recently did an update to his computer and added a new video card. After the update, Damion decided that he would like to play his favorite game. While he was playing the game, the system locked up. He restarted the computer and did not have any issues until he tried to play the same game, at which point, the computer locked up again.
What might be the problem with Damion's computer? (Select all that apply.)

Accepted Answer

A)   Version of DirectX is out of date.
B)   Windows is not compatible with the game.
C)   Video card device drives need to be updated.
D)   Game is not compatible with video card.

Question 19

David has a laptop that is having a problem with the video system. You believe the problem might be the backlight. During your research, you discover that the laptop does not have a backlight. 
What type of screen is on David's new laptop?

Accepted Answer

A)   LED
B)   OLED
C)   CRT
D)   Plasma

Question 20

Cathy is planning to purchase a new audio and video editing workstation to make work videos.
What types of components will Cathy need to order to build her computer? (Select all that apply.)

Accepted Answer

A)   High-end video card
B)   Two 4TB SATA 3 Drives
C)   16GB of DDR 4 RAM
D)   High-end sound card
E)   Blu-ray burner

Exam 6: Supporting Io Devices

Henry's laptop computer was stepped on yesterday, and the touchpad no longer works. The keyboard works fine. What can Henry do to use a mouse with his laptop?

The video on your laptop needs to be updated. You have researched online, and according to the manufacturer, you can install a new video card in your laptop. What is the most likely slot connection you will use to install a new video card in your laptop?

Heather's computer display is having a problem in which the desktop seems to be shifting. She has sent you a picture of the problem. What could be causing this problem on Heather's monitor?

This is a picture of a monitor that has a horizontally torn image. What is the most common cause of a monitor showing horizontally torn images on the screen?

When Ron turns on his computer, he hears one beep. However, there is no image on the screen. The monitor indicator is not on. What should Ron consider first when he troubleshoots this video issue?

Henry uses a laptop and has noticed that sometimes when he is typing, the cursor will move, causing him to mistype words or even delete sentences or entire paragraphs. Henry has tried not to touch the touchpad on his laptop, but the problem still occurs. What can Henry do to remedy this problem?

Sandy is replacing her broken laptop LCD screen with a new screen. During disassembly, she notices two cables that wrap around the screen and connect to the mini-PCIe card inside the laptop. What will happen if Sandy breaks one of these cables?

Reggie has hired you to design a home network. The home network will share a printer but will mainly be used to stream movies to two different rooms. What kind of storage should you recommend to Reggie for this type of network?

Jimmy is running out of desk space. He keeps three computers on his desk. The three computers can't be moved, and they need to be running at the same time. Currently Jimmy has three mice, keyboards, and monitors running on his desk. What can Jimmy do to free up space on his desk?

When you are ordering a standard thick client computer for a normal business user, what should you check before ordering the computer?

David has a laptop that is having a problem with the video system. You believe the problem might be the backlight. During your research, you discover that the laptop does not have a backlight. What type of screen is on David's new laptop?

Cathy is planning to purchase a new audio and video editing workstation to make work videos. What types of components will Cathy need to order to build her computer? (Select all that apply.)