A Mobile Device User Is Having Problems Launching Apps and Texting

Multiple Choice

A mobile device user is having problems launching apps and texting. The user touches an app to launch it, but the app icon next to the desired app launches instead. When the user types a text message, every word in the message is misspelled.
What is the most likely cause for this behavior?

A) The device is overheating and causing touch screen failure.
B) The screen protector is interfering with touch response.
C) The device is experiencing high resource usage.
D) The device has an unintended Wi-Fi connection.