Question 1

A mobile device user is having problems launching apps and texting. The user touches an app to launch it, but the app icon next to the desired app launches instead. When the user types a text message, every word in the message is misspelled.
What is the most likely cause for this behavior?

Accepted Answer

A)  The device is overheating and causing touch screen failure. 
B)  The screen protector is interfering with touch response. 
C)  The device is experiencing high resource usage. 
D)  The device has an unintended Wi-Fi connection.

Question 2

A user called the help desk to report that her mobile device has apps on it that she does not remember installing. Several times throughout the day, she receives alerts in the notification bar from apps she does not recognize asking for permission to download and upload data.
Which of the following is the most likely cause for this behavior?

Accepted Answer

A)  The mobile device has malware on it. 
B)  The company has pushed these apps to the device. 
C)  The anti-malware software is detecting and deleting infected apps. 
D)  The device is performing an OS update.

Question 3

Jennifer has an iPod that she has not used for six months. She wants to move the music and pictures from the iPod to her new iPhone. She tries to access the iPod using her four-digit code, but the passcode does not work. She tries to use two other codes, but neither work. Obviously, Jennifer does not remember the passcode.
What solution does Apple provide that will help Jennifer recover the passcode for her iOS device?

Accepted Answer

A)  Call Apple support to reset the password. 
B)  Go to iTunes and reset the password. 
C)  Answer the two security questions when asked by Siri. 
D)  Reset the device and restore the data from iCloud or iTunes.

Question 4

Your company has asked you to do research how it can provide smartphones to its employees. The company wants to give employees access to OneDrive in order to synchronize data.

P1P1_E

What type of synchronization will you recommend to the company?P1P1_E

Accepted Answer

A)  Synchronization to the desktop 
B)  Mutual authentication for synchronization 
C)  Synchronization to the cloud 
D)  Synchronization using wired network connections

Question 5

You are troubleshooting a mobile device that will not pair with a Bluetooth headset. The device was functioning properly with the headset until a recent corporate-wide OS update. No other mobile devices in the organization are exhibiting this issue with Bluetooth headsets.
Which of the following is the first step you will take to resolve this issue?

Accepted Answer

A)  Reset the network settings in the mobile device Settings app. 
B)  Replace the Bluetooth headset with a new pair. 
C)  Update the radio firmware in the mobile device. 
D)  Forget all Wi-Fi networks on the mobile device.

Question 6

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

Accepted Answer

A)  Frozen system 
B)  Data transmission over limit 
C)  Dim display 
D)  Touch screen nonresponsive

Question 7

Which of the following is best practice to minimize the chance of infecting your mobile device with malware?

Accepted Answer

A)  Install apps only from untrusted sources. 
B)  Install apps only from trusted sources. 
C)  Keep the device fully charged. 
D)  Perform regular backups.

Question 8

Is it true or false that most smartphone devices have radio firmware that allows listening to FM radio frequencies?

Accepted Answer

A) True 
 B)False

Question 9

Which of the following symptoms can be attributed to malware infection on a mobile device? (Select TWO.)

Accepted Answer

A)  Inaccurate touch screen response. 
B)  Slow data speeds. 
C)  Weak cellular service throughout a building. 
D)  Dim display while viewing in bright sun. 
E)  Battery drains faster than normal.

Question 10

Which of the following operating systems can be modified and the source code redistributed?

Accepted Answer

A)  Android 
B)  iOS 
C)  Windows Mobile 
D)  Chrome OS

Question 11

What smartphone feature allows a user to turn her phone to change from portrait view to landscape view when she is watching a video?

Accepted Answer

A)  Accelerometer 
B)  Wi-Fi connection 
C)  Internet browser 
D)  GPS

Question 12

Henry must choose which type of smart speaker to use in his home. He asked you to help him decide which one will best suit his needs. He wants it to be connected to his Google account.
Which smart speaker would you recommend?

Accepted Answer

A)  Echo 
B)  Home 
C)  Cortana 
D)  HomePod

Question 13

A mobile device user is having problems keeping malware off his device. The user is continuously removing offending apps and regularly running a check for OS updates. After a short period of relief, the malware continues to be a problem.
Which of the following are the best actions for the user to take? (Select TWO.)

Accepted Answer

A)  Perform a factory reset. 
B)  Disable full device encryption. 
C)  Install an anti-malware app. 
D)  Remove unused apps. 
E)  Jailbreak or root the device.

Question 14

Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates with her new iPad on the Internet.
What service should Sally use to save her pictures and files seamlessly on the Internet?

Accepted Answer

A)  Google 
B)  Yahoo 
C)  OneDrive 
D)  iCloud

Question 15

Your company wants to use an IoT device but wants to make sure it does not interfere with other RF devices that use the 2.4 GHz RF band. The company also wants the device to be at least 50 meters away from the base station.
What type of device should the company purchase?

Accepted Answer

A)  Z-Wave 
B)  Zigbee 
C)  Bluetooth 
D)  NFC

Question 16

Bryson has contacted you because he needs to know what kind of data he can synchronize from his iPad to his PC.
What can Bryson synchronize from his iPad to his PC? (Select all that apply.)

Accepted Answer

A)  Contacts 
B)  E-books 
C)  Photos 
D)  Music 
E)  Notes
F) Location Data
G) Calendar

Question 17

Frank is traveling for work and has discovered that he forgot an important file. The good news is the file is in cloud storage. Unfortunately, Frank's laptop cannot connect to the airport's Wi-Fi.
How can Frank download this important file? (Select all that apply.)

Accepted Answer

A)  Create a hotspot 
B)  Use airplane mode 
C)  Tether his Laptop to his smartphone 
D)  Use a VPN to connect to cloud storage

Question 18

Jordan likes to use his smartphone in his car. He uses it as a navigation device and connects it via Bluetooth to listen to music. He has purchased accessories that allow him to see his smartphone while he is driving. On a very cold day, and after driving for several minutes, Jordan receives a warning from his smartphone that it is overheating and needs to shut down. When he touches his smartphone, it is hot. 
What might cause Jordan's smartphone to overheat?

Accepted Answer

A)  Bluetooth receiver is causing the smartphone to overheat. 
B)  The GPS receiver is causing the smartphone to overheat. 
C)  The smartphone is located too close to the car's heat vent. 
D)  The screen has been active too long.

Exam 9: Supporting Mobile Devices

A mobile device user is having problems launching apps and texting. The user touches an app to launch it, but the app icon next to the desired app launches instead. When the user types a text message, every word in the message is misspelled. What is the most likely cause for this behavior?

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

Which of the following is best practice to minimize the chance of infecting your mobile device with malware?

Is it true or false that most smartphone devices have radio firmware that allows listening to FM radio frequencies?

Which of the following symptoms can be attributed to malware infection on a mobile device? (Select TWO.)

Which of the following operating systems can be modified and the source code redistributed?

What smartphone feature allows a user to turn her phone to change from portrait view to landscape view when she is watching a video?

Henry must choose which type of smart speaker to use in his home. He asked you to help him decide which one will best suit his needs. He wants it to be connected to his Google account. Which smart speaker would you recommend?

Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates with her new iPad on the Internet. What service should Sally use to save her pictures and files seamlessly on the Internet?

Your company wants to use an IoT device but wants to make sure it does not interfere with other RF devices that use the 2.4 GHz RF band. The company also wants the device to be at least 50 meters away from the base station. What type of device should the company purchase?

Bryson has contacted you because he needs to know what kind of data he can synchronize from his iPad to his PC. What can Bryson synchronize from his iPad to his PC? (Select all that apply.)

Frank is traveling for work and has discovered that he forgot an important file. The good news is the file is in cloud storage. Unfortunately, Frank's laptop cannot connect to the airport's Wi-Fi. How can Frank download this important file? (Select all that apply.)