Question 1

To listen effectively, you should:

Accepted Answer

A)  focus on the speaker and the message. 
B)  keep your emotions in check. 
C)  offer feedback to the speaker. 
D)  All the above

Question 2

When talking with someone, you should begin thinking about your response while the other person is still speaking.

Accepted Answer

A) True 
 B)False

Question 3

The main idea of the message is presented first and followed with supporting details when using the:

Accepted Answer

A)  direct order. 
B)  indirect order. 
C)  inverted order. 
D)  reflective order.

Question 4

The first step in planning a message is:

Accepted Answer

A)  selecting a channel. 
B)  analyzing feedback. 
C)  identifying the objective of the message. 
D)  adjusting the message for the reader.

Question 5

Publishing is sending a message to a receiver or making the message available to a receiver.

Accepted Answer

A) True 
 B)False

Question 6

Something that interferes with successful communication is a(n) :

Accepted Answer

A)  communication barrier. 
B)  feedback. 
C)  channel. 
D)  All the above

Question 7

A business letter:

Accepted Answer

A)  is less formal than an email message or memo. 
B)  represents the company to the outside public. 
C)  should be prepared in modified block format with all lines beginning at the left margin. 
D)  Both A and B

Question 8

Formal business reports are typically formatted in memorandum style.

Accepted Answer

A) True 
 B)False

Question 9

Using proper grammar when speaking with coworkers, clients, and others in the workplace is not important.

Accepted Answer

A) True 
 B)False

Question 10

In a formal business report:

Accepted Answer

A)  tables or charts must appear in the appendix. 
B)  footnotes or endnotes are used to cite sources of material used in the report. 
C)  side headings are not used in the report body. 
D)  Both B and C

Question 11

Emphatic listening is hearing and trying to understand and offering feedback that shows you have understood the message.

Accepted Answer

A) True 
 B)False

Exam 7: Improving Communication Skills

To listen effectively, you should:

When talking with someone, you should begin thinking about your response while the other person is still speaking.

The main idea of the message is presented first and followed with supporting details when using the:

The first step in planning a message is:

Publishing is sending a message to a receiver or making the message available to a receiver.

Something that interferes with successful communication is a(n) :

A business letter:

Formal business reports are typically formatted in memorandum style.

Using proper grammar when speaking with coworkers, clients, and others in the workplace is not important.

In a formal business report:

Emphatic listening is hearing and trying to understand and offering feedback that shows you have understood the message.