Multiple Choice
Your firm's policy is to respond to some of the comments your customers make on Facebook and Twitter.What should you do when responding to these comments?
A) Use a friendly,upbeat,professional tone.
B) Take this opportunity to name your competitors and explain how much better your products are.
C) Avoid admitting mistakes.
D) You should do all of these when responding.
Correct Answer:
Verified
Correct Answer:
Verified
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