When Developing the Tone for a Claim Letter,________

Multiple Choice

When developing the tone for a claim letter,________ .

A) bear in mind that the person reading your message is seldom responsible for the problem
B) state the facts of your claim logically,objectively,and unemotionally
C) remember that smart businesses know that retaining a customer is far less costly than recruiting a new one
D) keep all of these choices in mind