Multiple Choice
Goals in communicating negative news should include helping the receiver understand the news,showing your desire to continue pleasant relations with the receiver,and ________.
A) buffering the negative news in all situations
B) ceasing communication with the receiver
C) hiding the real reason for the negative news
D) maintaining a professional and positive image of you and your corporation
Correct Answer:
Verified
Correct Answer:
Verified
Q18: The closing of a bad-news message should
Q19: Select the most accurate statement about negative
Q20: Business communicators should use the _ organizational
Q21: Michelle must write a bad-news message to
Q22: Which is the most effective statement in
Q24: Cassandra will be writing a bad-news letter
Q25: Giving unhappy customers a chance to cool
Q26: Without a sound explanation of the _
Q27: A _ is a neutral or positive
Q28: The key to ethical communication lies in