Multiple Choice
Which of the following is the best advice when presenting the reasons for the bad news?
A) Whenever possible,cite company policy as the reason for the bad news because most people willingly accept this reason.
B) Do not present the reasons for the bad news;instead,focus solely on presenting the bad news sensitively.
C) Use words such as impossible,regret,and unfortunately to make your point clear.
D) Cite reader or other benefits if plausible.
Correct Answer:

Verified
Correct Answer:
Verified
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