Kyoung Has an Espresso Maker That Stopped Working Properly Within

Multiple Choice

Kyoung has an espresso maker that stopped working properly within the warranty period.He plans to write a claim letter to the company.Because he feels his request to have his espresso maker repaired at no cost is justified and will be granted,he should use ________.

A) the indirect strategy
B) the direct strategy
C) a passionate appeal
D) both direct and indirect appeals