Multiple Choice
During your discussion with a client about a problem with his computer, you realize that he is explaining a problem you have seen several times.
What should you do when you realize you understand the problem?
A) Interrupt the client so that you can get to work right away.
B) While the client is explaining the problem, start looking up the fix for the problem on your phone.
C) Actively listen to the client until he finishes explaining the problem.
D) Ignore what the client is saying and get to work.
Correct Answer:
Verified
Correct Answer:
Verified
Q2: George is working onsite at a client's
Q3: Isaac was assigned to work on a
Q4: John is trying to find everything on
Q5: Richard has been called to the human
Q6: Henry is sent to work with a
Q7: What type of software is used to
Q8: Jerry is working at the desk of
Q9: Derek is working at the help desk
Q10: Patrick is working on a computer that
Q11: During your service call at the residence