Question 1

The envelope for an international address should

Accepted Answer

A)   include the foreign postal code on the same line as the city or town name and the country name on the line below
B)   include the city, state and foreign postal code on the same line
C)   put the foreign post on the last line of the address
D)   none of the above A

Question 2

To protect confidential information, you should

Accepted Answer

A)   not be concerned about your supervisor's preferences
B)   follow your company's mail procedures
C)   protect printed documents
D)   both B and C
E)   both A and C D

Question 3

Certified mail provides the most secure service offered by the United States Postal Service.

Accepted Answer

A) True 
 B)False  False

Question 4

A routing slip is used to annotate mail.

Accepted Answer

A) True 
 B)False

Question 5

When you keep a record of items you expect to receive under separate cover, by special postal services, or by private mail services, you are

Accepted Answer

A)   creating an expected mail log
B)   routing a letter
C)   annotating a letter
D)   referring a letter

Question 6

Match between columns
                        Premises: Sensitive data that is not public knowledge and is viewed as owned by the holder
Write comments related to the content of a message
The location to which the United States Postal Service will take a mail item
A document attached to an item that shows the names of the individuals to whom the item should be sent
A private mail delivery company
A machine that prints postage on a label or envelope
Place in order of importance
Feature of word processing programs that allows you to insert addresses or other data
Overview or summary
An electronic device that quickly scans or "reads" the address on an envelope
A document that accompanies items sent to another person and indicates a requested action
An item included in a package or envelope
Government taxes or duties on imported items

Accepted Answer

The Answer of annotate and customs and optical character reader is...

Question 7

Advantages of using computer-generated mailing lists include the ability to

Accepted Answer

A)   quickly retrieve, change, or delete addresses
B)   easily avoid duplicate addresses
C)   select addresses from a master list to create a smaller list for a special mailing
D)   all the above

Question 8

Approved publishers and registered news agents may mail items such as newspapers and magazines at the Periodicals postage rates.

Accepted Answer

A) True 
 B)False

Question 9

When handling mail, there is no need to take special precautions when handling confidential information.

Accepted Answer

A) True 
 B)False

Question 10

When you forward mail to another associate for action you should include a

Accepted Answer

A)   routing slip
B)   referral slip
C)   action slip
D)   Priority slip

Question 11

An envelope might be stapled to a document when

Accepted Answer

A)   the mailing date is the same as the postmark date
B)   there is a return address on the letter
C)   an enclosure is missing from the envelope
D)   all of the above

Question 12

When using a private delivery service, you must prepare a label that typically includes

Accepted Answer

A)   your name, address, and Social Security number
B)   the recipient's name, address, and phone number
C)   the combined length and width of the box
D)   none of the above

Question 13

When using a window envelope, you should position the address on the letter or form so it is visible through the window.

Accepted Answer

A) True 
 B)False

Question 14

A No. 10 envelope is the standard size used for business letters in the United States.

Accepted Answer

A) True 
 B)False

Question 15

According to the Centers for Disease Control and Prevention (CDC), characteristics of suspicious packages and letters include

Accepted Answer

A)   inappropriate or unusual labeling
B)   excessive packaging material
C)   postmarks from a city or state the same as the return address
D)   both A and B

Question 16

When you open mail for supervisors or coworkers, you should not

Accepted Answer

A)   check each letter for the signature and address of the sender before discarding the envelope
B)   record the current date on each item received
C)   contact the sender if an enclosure is missing
D)   open envelopes marked Personal or Confidential

Question 17

Which of the following incoming mail items are properly prioritized?

Accepted Answer

A)   personal and confidential letters, packages, letters containing orders, letters containing checks or money orders
B)   personal and confidential letters, letters containing checks or money orders, letters containing customer orders, packages
C)   letters containing checks or money orders, personal and confidential letters, letters containing orders, packages
D)   letters containing checks or money orders, packages, letters containing orders, personal and confidential letters

Question 18

Special services offered by the United States Postal Service include

Accepted Answer

A)   telegrams
B)   private courier service
C)   registered or insured mail
D)   all the above

Question 19

When you distribute a letter that more than one person in the company should read, you are

Accepted Answer

A)   documenting the receipt of a letter
B)   routing a letter
C)   annotating a letter
D)   none of the above

Question 20

Which class of domestic mail would you use for a ten-pound package when delivery in three days or less is not necessary?

Accepted Answer

A)   First-Class Mail
B)   Priority Mail
C)   Standard Mail
D)   Parcel Post

Exam 12: Processing Mail

The envelope for an international address should

To protect confidential information, you should

Certified mail provides the most secure service offered by the United States Postal Service.

A routing slip is used to annotate mail.

When you keep a record of items you expect to receive under separate cover, by special postal services, or by private mail services, you are

Match each item with the correct statement below.

Advantages of using computer-generated mailing lists include the ability to

Approved publishers and registered news agents may mail items such as newspapers and magazines at the Periodicals postage rates.

When handling mail, there is no need to take special precautions when handling confidential information.

When you forward mail to another associate for action you should include a

An envelope might be stapled to a document when

When using a private delivery service, you must prepare a label that typically includes

When using a window envelope, you should position the address on the letter or form so it is visible through the window.

A No. 10 envelope is the standard size used for business letters in the United States.

According to the Centers for Disease Control and Prevention (CDC) , characteristics of suspicious packages and letters include

When you open mail for supervisors or coworkers, you should not

Which of the following incoming mail items are properly prioritized?

Special services offered by the United States Postal Service include

When you distribute a letter that more than one person in the company should read, you are

Which class of domestic mail would you use for a ten-pound package when delivery in three days or less is not necessary?