A Customer Complains About Excessive Erratic Steering Effort on a Vehicle

Multiple Choice

A customer complains about excessive erratic steering effort on a vehicle with a power recirculating ball steering gear. The problem is worse when the steering gear is cold. The belt tension, power steering pump pressure, and fluid level are satisfactory. Technician A says the ball nut piston ring may be worn. Technician B say the ball nut piston cylinder may be scored. Who is correct?

A) A only
B) B only
C) Both A and B
D) Neither A nor B