Multiple Choice
A sign in a doctor's office waiting room says "Please be courteous of the others waiting with you." The doctor's office is trying to positively influence the ____ aspect of services.
A) tangibility
B) perishability
C) inseparability
D) customer contact
E) heterogeneity
Correct Answer:
Verified
Correct Answer:
Verified
Q70: In most service industries, customer-contact employees are<br>A)
Q71: Service quality is defined as the company's
Q72: Because services are intangible by nature, marketers
Q73: How does the promotion of services differ
Q74: Hair stylists find it challenging to standardize
Q76: Which of the following service characteristics results
Q77: Some services are time sensitive, meaning that
Q78: Personal trainers cannot complete their work without
Q79: Advertisements for services use tangible cues to
Q80: The main characteristic of a _ is