Question 1

Explain the barriers to attentive listening that involve three aspects of communication.

Accepted Answer

The answer of Explain the barriers to attentive listening that...

Question 2

Hearing focuses on comprehending the meaning of what is said.

Accepted Answer

A) True 
 B)False

Question 3

The following is (are) true about the characteristics of interviews:

Accepted Answer

A)  Participants' roles are ambiguous 
B)  There is usually no structured purpose or goal 
C)  They usually follow a number of sequential steps 
D)  All of the above 
E)  None of the above

Question 4

Hearing and listening mean the same thing.

Accepted Answer

A) True 
 B)False

Question 5

refers to not only being in tune with how other people feel, but also conveying to people both verbally and nonverbally that you understand how they feel.

Accepted Answer

A)  Warmth 
B)  Genuineness 
C)  Informality 
D)  Empathy

Question 6

The following is (are) among your assertive rights:

Accepted Answer

A)  You have the right not to be liked by everybody. 
B)  You have the right to be wrong. 
C)  You have the right to ask for information when you need it. 
D)  All of the above 
E)  b and c only

Question 7

The following is (are) true about extreme tension on the tense/relaxed continuum of body positioning:

Accepted Answer

A)  It may convey lack of confidence in yourself or excessive nervousness. 
B)  It may put distance between yourself and the other. 
C)  It may make it difficult for the other to feel comfortable with and trust you. 
D)  All of the above 
E)  None of the above

Question 8

Empathy always means that you think another individual's feelings are positive and that you have the same feelings yourself.

Accepted Answer

A) True 
 B)False

Question 9

Warmth involves the sharing of self by relating in a natural, sincere, spontaneous, open and genuine manner.

Accepted Answer

A) True 
 B)False

Question 10

The following is true about conveying warmth to another person:

Accepted Answer

A)  It can be communicated both verbally and nonverbally. 
B)  Behaviors involved can be defined, practiced, and learned. 
C)  It promotes a sense of comfort and well-being to that other person. 
D)  All of the above 
E)  Both a and c only

Question 11

Using the word "why" can be threatening and can put the burden of seeking out a solution on the individual to whom it is directed.

Accepted Answer

A) True 
 B)False

Question 12

Using a simple one word response or nonverbal head nod while maintaining eye contact can be a form of:

Accepted Answer

A)  Interpretation 
B)  Clarification 
C)  Simple encouragement 
D)  Rephrasing

Question 13

People with different cultural backgrounds may have different notions of which nonverbal behaviors are appropriate and which are not.

Accepted Answer

A) True 
 B)False

Question 14

Direct eye contact generally signifies respect in Thai culture.

Accepted Answer

A) True 
 B)False

Question 15

"Are you coming to tomorrow's boring staff meeting?" is an example of an open-ended question.

Accepted Answer

A) True 
 B)False

Question 16

A  colleague states, "I'm so furious with my supervisor. He never gives me any credit for anything!" You then reply,   "You're mad at your boss because you don't think he appreciates all the work you do." This is an example of:

Accepted Answer

A)  Paraphrasing 
B)  Summarization 
C)  Providing information 
D)  Eliciting information 
E)  Emphasizing your colleague's strengths

Question 17

Which of the following is true:

Accepted Answer

A)  People in Western societies are most at ease with continuous eye contact. 
B)  Less than 40 percent of face-to-face communication is nonverbal. 
C)  Most often maintaining continuous eye contact seems to put people at ease. 
D)  Maintaining eye contact with authority is a sign of respect in Thai culture. 
E)  Native Americans tend to regard eye contact as disrespectful.

Question 18

The following is (are) true about summarization:

Accepted Answer

A)  It can be done periodically throughout a discussion. 
B)  It can be used to bring a discussion to a close. 
C)  It is future versus past oriented. 
D)  All of the above 
E)  a and b only

Question 19

Identify and explain a situation in which you would like to be more assertive. Describe, in a step by step manner, how you might go about remedying this situation using the assertiveness training approach.

Accepted Answer

The answer of Identify and explain a situation in which...

Question 20

Usually very few of the same skills you used to communicate with and help individual clients can be applied directly to macro situations.

Accepted Answer

A) True 
 B)False

Exam 3: Using Micro Skills With Organizations and Communities

Explain the barriers to attentive listening that involve three aspects of communication.

Hearing focuses on comprehending the meaning of what is said.

The following is (are) true about the characteristics of interviews:

Hearing and listening mean the same thing.

refers to not only being in tune with how other people feel, but also conveying to people both verbally and nonverbally that you understand how they feel.

The following is (are) among your assertive rights:

The following is (are) true about extreme tension on the tense/relaxed continuum of body positioning:

Empathy always means that you think another individual's feelings are positive and that you have the same feelings yourself.

Warmth involves the sharing of self by relating in a natural, sincere, spontaneous, open and genuine manner.

The following is true about conveying warmth to another person:

Using the word "why" can be threatening and can put the burden of seeking out a solution on the individual to whom it is directed.

Using a simple one word response or nonverbal head nod while maintaining eye contact can be a form of:

People with different cultural backgrounds may have different notions of which nonverbal behaviors are appropriate and which are not.

Direct eye contact generally signifies respect in Thai culture.

"Are you coming to tomorrow's boring staff meeting?" is an example of an open-ended question.

A colleague states, "I'm so furious with my supervisor. He never gives me any credit for anything!" You then reply, "You're mad at your boss because you don't think he appreciates all the work you do." This is an example of:

Which of the following is true:

The following is (are) true about summarization:

Identify and explain a situation in which you would like to be more assertive. Describe, in a step by step manner, how you might go about remedying this situation using the assertiveness training approach.

Usually very few of the same skills you used to communicate with and help individual clients can be applied directly to macro situations.