Multiple Choice
______________ is a "sin of service" defined by Albrecht as occurring when the main intent is to get the job done as fast as possible and to treat each customer identically.
A) Robotism
B) Rule Book
C) Condescension
D) Runaround
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q2: Theory X managers view employees as wanting
Q3: Assessing coalitions should involve the same strategies
Q4: A probation and parole department is an
Q5: Conceptualization is one of the qualities of
Q6: Define the term organization and explain each
Q7: exists in an organization when there is
Q8: In systems theories,_is the term used for
Q9: Organizational structure is the set of key
Q10: Barnard proposed that organizations functioned on the
Q11: Employees who work for _-type managers are