Question 1

Managers who select a course of action from a set of rational alternatives are involved in decision making.

Accepted Answer

A) True 
 B)False  True

Question 2

When Sara Blakely started Spanx from scratch in her one bedroom apartment, she was performing the ____ role.

Accepted Answer

A)   entrepreneur
B)   leader
C)   resource allocator
D)   negotiator
E)   monitor A

Question 3

Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO chooses to charge readers for online content. The CEO is engaged in

Accepted Answer

A)   planning.
B)   organizing.
C)   leading.
D)   controlling.
E)   decision making. E

Question 4

Which of the following statements describes individuals engaged in management?

Accepted Answer

A)   The worker welds parts together.
B)   The quality control employee inspects boxes of cake mix as they come off the line.
C)   The auto repair worker changes the oil in a customer's car.
D)   The plant manager has set an organizational goal of reducing plant waste by 5 percent during the next fiscal year.
E)   All of these choices

Question 5

Which of the functions of management is the most important? Support your answer.

Accepted Answer

The answer of Which of the functions of management is...

Question 6

Communication, motivation, and working with groups are all parts of the ____________________ function of management.

Accepted Answer

The answer of Communication, motivation, and working with groups are...

Question 7

Which of the following statements about middle managers is FALSE?

Accepted Answer

A)   Middle managers coordinate supervisors' work.
B)   Middle managers implement top management's policies.
C)   Middle managers serve as a bridge between upper and lower levels of the organization.
D)   The number of middle managers is increasing in most organizations.
E)   Middle managers can also be classified according to functional area.

Question 8

Diversity may be reflected along numerous dimensions, but most managers tend to focus on age, gender, and ethnicity, but not physical abilities and disabilities.

Accepted Answer

A) True 
 B)False

Question 9

When an organization produces its goods or services without unnecessary waste of resources, we say that it is ____________________.

Accepted Answer

The answer of When an organization produces its goods or...

Question 10

The founder of an interior decoration firm has a reputation for being open and trustworthy in dealing with his employees. They feel free to talk to him about any problems they have. He has strong ____ skills.

Accepted Answer

A)   functional
B)   conceptual
C)   technical
D)   interpersonal
E)   diagnostic

Question 11

When managers use quantitative models and logic they are practicing the ____________________ of management.

Accepted Answer

The answer of When managers use quantitative models and logic...

Question 12

How are Mintzberg's informational roles related to the monitor role of management?

Accepted Answer

The answer of How are Mintzberg's informational roles related to...

Question 13

The fact that managers use four classes of inputs to perform organizational processes suggests that management is

Accepted Answer

A)   resource-based.
B)   an ineffective process.
C)   an inefficient process.
D)   a conversion process.
E)   not using its environment wisely.

Question 14

Managers can be classified according to both the level of the organization at which they work and their area of expertise. Discuss these two classification schemes and how they are interrelated.

Accepted Answer

The answer of Managers can be classified according to both...

Question 15

The decision by GE to do business, through subsidiaries, with Iran would have been made at what organizational level?

Accepted Answer

A)   First-line management
B)   Administrative management
C)   Middle-level marketing management
D)   Top management
E)   Front-line supervisor

Question 16

The ability to both effectively convey ideas and information to others and effectively receive ideas and information from others is referred to as a(n) ____ skill.

Accepted Answer

A)   communication
B)   knowledge
C)   conceptual
D)   technical
E)   interpersonal

Question 17

Peggy Patterson works in the accounting department. One of her main functions is to determine the costs associated with each component of new sales contracts. How would Mintzberg classify the role Patterson is fulfilling?

Accepted Answer

A)   Interpersonal
B)   Figurehead
C)   Decisional
D)   Leader
E)   Informational

Question 18

Communication skills help the manager listen to what others say and to understand the real meaning behind e-mails, letters, reports, and other written communication.

Accepted Answer