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    Business
  3. Study Set
    The World of Customer Service
  4. Exam
    Exam 4: Customer Service Strategy
  5. Question
    Characteristics That Place the Organization at a Disadvantage Relative to Others
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Characteristics That Place the Organization at a Disadvantage Relative to Others

Question 14

Question 14

Multiple Choice

Characteristics that place the organization at a disadvantage relative to others are termed


A) strengths.
B) weaknesses.
C) incentives.
D) threats.

Correct Answer:

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