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    Business
  3. Study Set
    The World of Customer Service
  4. Exam
    Exam 6: Problem Solving
  5. Question
    The Ability to Solve Problems, Resolve Differences, and Capture Opportunities
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The Ability to Solve Problems, Resolve Differences, and Capture Opportunities

Question 5

Question 5

Multiple Choice

The ability to solve problems, resolve differences, and capture opportunities involves


A) passive listening.
B) public speaking skills.
C) active listening.
D) goal-setting.

Correct Answer:

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