Question 1

Which of the following communication channels has the lowest degree of channel richness?

Accepted Answer

A) An email 
B) An in-person presentation 
C) A face-to-face meeting 
D) A videoconference

Question 2

Which of the following scenarios provides an example of nonverbal communication that is most likely to have a negative impact on the outcome of a talk?

Accepted Answer

A) Tim leans forward while speaking with his project manager about the project details. 
B) Radhika, an American, maintains sustained eye contact with another American client during a presentation. 
C) Vincent keeps maintains a low tone of voice when he is angry with Keith. 
D) Rudolph fidgets frequently when he delivers a Powerpoint presentation to his sales team.

Question 3

If you encounter a hostile questioner while giving a presentation, you should avoid:

Accepted Answer

A) reestablishing eye contact once you have answered the question. 
B) pausing for a deep breath, and then proceeding to answer. 
C) using body language that implies you do not wish to interact with the questioner. 
D) agreeing to disagree with the questioner and instead seek approval.

Question 4

While travelling by bus, Fiola is unable to understand Mark's explanation of the concept of the theory of relativity. Mark uses jargon that hampers her from comprehending the concept. Which of the following communication barriers is most likely interfering with Fiola's understanding of the concept?

Accepted Answer

A) Language barriers 
B) Physical barriers 
C) Body language barriers 
D) Perceptual barriers

Question 5

Which of the following is a tip for dynamic delivery?

Accepted Answer

A) Slow down, listen to yourself, and stick to your allotted time. 
B) Memorize the material word for word. 
C) Avoid looking directly at the audience at any point during your delivery. 
D) Keep your voice and facial expressions the same throughout the delivery.

Question 6

The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards are called _________.

Accepted Answer

A) richness channels 
B) communication biases 
C) communication channels 
D) channel biases

Question 7

A manager at Orifeon Corporation has learned that one of his employees has been engaging in fraudulent activities. The team members report to the manager that the employee has been regularly indulging in such fraudulent behavior. Which of the following communication channels should the manager most likely use in communicating this information with the employee?

Accepted Answer

A) Telephone 
B) Face-to-face meeting 
C) Memo 
D) Text message

Question 8

Lance sees an advertisement in the paper for a chef's job at a continental restaurant. As he is about to call the restaurant, he sees the fine print at the bottom of the advertisement stating, "Please apply only if you were born in Continental Europe." The advertisement for the chef's job at this continental restaurant is displaying _____.

Accepted Answer

A) racial bias 
B) age bias 
C) gender bias 
D) class bias

Question 9

Which of the following should be followed while making a PowerPoint presentation?

Accepted Answer

A) Have at least 10 lines per slide. 
B) Use as many special effects as possible to draw attention of the audience. 
C) Look at the slides rather than the audience for effective presentation. 
D) Use pictures and graphics whenever possible.

Question 10

Define and explain effective communication. Why is it important in the business environment?

Accepted Answer

The answer of Define and explain effective communication. Why is...

Question 11

Which of the following instructions should be followed to achieve effective business writing?

Accepted Answer

A) Use contractions. 
B) Use passive voice. 
C) Do not use personal pronouns. 
D) Never use split infinitives.

Question 12

What are communication channels and what determines which one you select to carry your message?

Accepted Answer

The answer of What are communication channels and what determines...

Question 13

Before beginning her presentation, Niharika told her audience she would answer questions at the end of her presentation. Vincent walked in late during the presentation and began asking her questions. The ideal way for Niharika to handle this is by:

Accepted Answer

A) answering his questions immediately in order to minimize the distraction. 
B) disregarding Vincent and refusing to acknowledge his questions from the outset. 
C) announcing that she will now answer questions during the presentation. 
D) advising Vincent and reminding the audience that there is plenty of time for questions at the end.

Question 14

Business writers should consider how the audience will respond to their message-think about how they will feel about the information.

Accepted Answer

A) True 
 B)False

Question 15

During a PowerPoint presentation, a presenter should look at the slides rather than the audience.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following tips should be followed in business writing?

Accepted Answer

A) Use the passive voice when writing your message. 
B) End sentences with prepositions when it sounds natural. 
C) Indent the first sentences of all your paragraphs. 
D) Do not use block paragraphs.

Question 17

Chen has decided to supplement his job application to the Wendell Corporation with a cover letter to the Senior Manager of Human Resources. However, he knows neither the name nor the gender of the Senior Manager. Which of the following is the best way to address the recipient without displaying gender bias?

Accepted Answer

A) "Dear Sir/Madam" 
B) "To Whom It May Concern" 
C) "Dear Senior Manager of Human Resources" 
D) "Hi!"

Question 18

A key to a successful dynamic delivery is to:

Accepted Answer

A) memorize the material and then deliver it. 
B) look at the notes rather than the audience. 
C) vary your voice, expressions, and body language. 
D) speak formally and as fast as possible.

Question 19

Miguel has an idea for a new project management software application that will enhance the efficiency of his unit's operations. His supervisor has asked him to present his ideas to the entire unit. Miguel is excited about the opportunity, but also a little nervous because he has never given a presentation in public before. In order to reduce his speech anxiety, Miguel should _____.

Accepted Answer

A) improvise during his presentation so that it sounds natural 
B) take a sip of water, send himself positive messages, and visualize success 
C) focus on an inanimate object at the back of the room beyond the audience 
D) breathe quickly and breathe in through his mouth and out through his nose

Question 20

One of the most effective ways to improve written or verbal communication is to make extensive use of slang to enliven and enrich the message.

Accepted Answer

A) True 
 B)False

Exam 5: Business Communication: Creating and Delivering Messages that Matter

Which of the following communication channels has the lowest degree of channel richness?

Which of the following scenarios provides an example of nonverbal communication that is most likely to have a negative impact on the outcome of a talk?

If you encounter a hostile questioner while giving a presentation, you should avoid:

While travelling by bus, Fiola is unable to understand Mark's explanation of the concept of the theory of relativity. Mark uses jargon that hampers her from comprehending the concept. Which of the following communication barriers is most likely interfering with Fiola's understanding of the concept?

Which of the following is a tip for dynamic delivery?

The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards are called _________.

Which of the following should be followed while making a PowerPoint presentation?

Define and explain effective communication. Why is it important in the business environment?

Which of the following instructions should be followed to achieve effective business writing?

What are communication channels and what determines which one you select to carry your message?

Before beginning her presentation, Niharika told her audience she would answer questions at the end of her presentation. Vincent walked in late during the presentation and began asking her questions. The ideal way for Niharika to handle this is by:

Business writers should consider how the audience will respond to their message-think about how they will feel about the information.

During a PowerPoint presentation, a presenter should look at the slides rather than the audience.

Which of the following tips should be followed in business writing?

A key to a successful dynamic delivery is to:

One of the most effective ways to improve written or verbal communication is to make extensive use of slang to enliven and enrich the message.