Question 1

Google established a human analytics function to study its human capital.

Accepted Answer

A) True 
 B)False

Question 2

In order to retain valuable employees, Google gave all its employees a 20% raise in 2010.

Accepted Answer

A) True 
 B)False

Question 3

According to the textbook, which company does NOT support a low-cost provider strategy?

Accepted Answer

A)  Chapters 
B)  McDonalds 
C)  Zellers 
D)  Timex

Question 4

Which of the following does NOT align human resources strategy with business strategy?

Accepted Answer

A)  Start with organizational strategy and create HR strategy. 
B)  Start with HR competencies and create corporate strategy. 
C)  Start with HR strategy and create HR competencies. 
D)  Start with business strategy and create HR strategy.

Question 5

According to the textbook, what is the annual turnover rate for organizations using a low-cost provider strategy?

Accepted Answer

A)  100% 
B)  200% 
C)  300% 
D)  400%

Question 6

Identify and describe THREE ways that HR processes can be linked to business strategy.

Accepted Answer

The answer of Identify and describe THREE ways that HR...

Question 7

From the human capital perspective, companies should invest in their employees.

Accepted Answer

A) True 
 B)False

Question 8

What kind of strategy is an organization using if it attempts to pay wages slightly below industry norms?

Accepted Answer

A)  Outsourcing 
B)  Compensation 
C)  Differentiation 
D)  Lag

Question 9

If you accept the emerging view of HRM, into how many areas should HR be divided?

Accepted Answer

A)  Two 
B)  Three 
C)  Four 
D)  Five

Question 10

Almost 70% of Canadian organizations indicated they had difficulty recruiting quality candidates.

Accepted Answer

A) True 
 B)False

Question 11

What does it mean if an organization's human capital ROI is $3?

Accepted Answer

A)  For every dollar an organization invests in human capital, the employees will generate $3 in return. 
B)  For every dollar an organization invests in human capital, the employees will generate $3 in revenue. 
C)  For every dollar an organization invests in human capital, the employees will generate $3 in capital assets. 
D)  For every dollar an organization invests in human capital, the employees will generate $3 in productivity.

Question 12

According to the textbook, which company did NOT modify its strategy when external environment conditions changed and went bankrupt?

Accepted Answer

A)  Marks and Spencer 
B)  Consumers Distributing 
C)  Eaton's 
D)  Woolco

Question 13

A clearly written mission statement typically increases turnover.

Accepted Answer

A) True 
 B)False

Question 14

There is a negative relationship between the amount of money spent on training employees and the perceived value of human capital.

Accepted Answer

A) True 
 B)False

Question 15

The statistical technique in HR examining, demand forecasting, and resource supply is based on a linear relationship.

Accepted Answer

A) True 
 B)False

Question 16

At Sears, which of the following will NOT be an impact on customers if employees are trained to change their behaviours?

Accepted Answer

A)  customer satisfaction 
B)  customer retention 
C)  customer sales 
D)  customer appreciation

Question 17

Recently HR departments have been required to move from demonstrating real value to articulating perceived value.

Accepted Answer

A) True 
 B)False

Question 18

When the HR training department teaches individuals a new customer service computer program, the HR recruiting department must work together with the HR training department to hire individuals with comparable computer skills. What is this collaborative approach called?

Accepted Answer

A)  cross-functional HR practices 
B)  industry-consistent HR practices 
C)  exemplary HR practices 
D)  bundling HR practices

Question 19

The aggregate of all employees' knowledge is an example of human capital.

Accepted Answer

A) True 
 B)False

Question 20

What percentage of payroll do Canadian organizations typically pay for fringe benefits for their employees?

Accepted Answer

A)  20% 
B)  25% 
C)  30% 
D)  35%

Exam 2: Aligning HR With Strategy

Google established a human analytics function to study its human capital.

In order to retain valuable employees, Google gave all its employees a 20% raise in 2010.

According to the textbook, which company does NOT support a low-cost provider strategy?

Which of the following does NOT align human resources strategy with business strategy?

According to the textbook, what is the annual turnover rate for organizations using a low-cost provider strategy?

Identify and describe THREE ways that HR processes can be linked to business strategy.

From the human capital perspective, companies should invest in their employees.

What kind of strategy is an organization using if it attempts to pay wages slightly below industry norms?

If you accept the emerging view of HRM, into how many areas should HR be divided?

Almost 70% of Canadian organizations indicated they had difficulty recruiting quality candidates.

What does it mean if an organization's human capital ROI is $3?

According to the textbook, which company did NOT modify its strategy when external environment conditions changed and went bankrupt?

A clearly written mission statement typically increases turnover.

There is a negative relationship between the amount of money spent on training employees and the perceived value of human capital.

The statistical technique in HR examining, demand forecasting, and resource supply is based on a linear relationship.

At Sears, which of the following will NOT be an impact on customers if employees are trained to change their behaviours?

Recently HR departments have been required to move from demonstrating real value to articulating perceived value.

When the HR training department teaches individuals a new customer service computer program, the HR recruiting department must work together with the HR training department to hire individuals with comparable computer skills. What is this collaborative approach called?

The aggregate of all employees' knowledge is an example of human capital.

What percentage of payroll do Canadian organizations typically pay for fringe benefits for their employees?