Multiple Choice
________ represents the final stage in the evolution of customer services practices within an enterprise.
A) Moving some customer service activities to the web
B) Anticipating and delivering service and support before the customer recognizes the need
C) Providing live customer service
Correct Answer:
Verified
Correct Answer:
Verified
Q8: Which of the following is a true
Q9: The text asserts that being able to
Q10: Customer service has improved in recent years
Q11: Differentiated customer service should be based on
Q12: Benefits of online provision of service in
Q14: Among the benefits that exceptional customer service
Q15: It is important to provide customers with
Q16: Steps in developing a strategic customer care
Q17: When they see the need, enterprises like
Q18: One thing customers want from customer service