Question 1

You can always use the receiver's first name in a salutation.

Accepted Answer

A) True 
 B)False  False

Question 2

In block format, the date, complimentary close, and writer's name and official title begin near the horizontal center of the page.

Accepted Answer

A) True 
 B)False  False

Question 3

When we use a colon after the salutation, we must use a comma after the complimentary close.

Accepted Answer

A) True 
 B)False  True

Question 4

If a letter is addressed to an individual, the individual's personal title (Mr., Mrs., Ms.) or professional title (Dr., Professor) is included as a sign of courtesy.

Accepted Answer

A) True 
 B)False

Question 5

A memo _________.

Accepted Answer

A)   is sent to someone outside the firm
B)   is sent to someone inside the firm
C)   can be sent to someone inside or outside the firm
D)   is not used today because of email

Question 6

A subject line _________.

Accepted Answer

A)   is positioned one line after the date
B)   is positioned one line after the inside address
C)   is positioned one line after the salutation
D)   is never used today

Question 7

The _______ of the story was to never give up.

Accepted Answer

A)   morale
B)   moral

Question 8

Use letterhead on both pages of a two-page letter.

Accepted Answer

A) True 
 B)False

Question 9

Depending on the relationship between the sender and receiver, the salutation may be formal or informal.

Accepted Answer

A) True 
 B)False

Question 10

When preparing more than one letter, be sure that each letter is inserted into the correctly addressed envelope.

Accepted Answer

A) True 
 B)False

Question 11

Let your mother ______ you in the lunch line.

Accepted Answer

A)   proceed
B)   precede

Question 12

When a document is included with a letter, an enclosure notation is keyed _________.

Accepted Answer

A)   one enter below the closing
B)   one enter below the reference initials
C)   two enters below the closing
D)   three enters below the closing

Question 13

Reference initials are _________.

Accepted Answer

A)   always used
B)   are used if the sender is the typist
C)   are used if the sender and typist are different.
D)   are optional

Question 14

When we use a colon after the salutation and a comma after the closing, we refer to it as having open punctuation.

Accepted Answer

A) True 
 B)False

Question 15

Company _____ was at an all-time low.

Accepted Answer

A)   morale
B)   moral

Question 16

The following date is correctly formatted for a letter: January 1, 2015.

Accepted Answer

A) True 
 B)False

Question 17

If a copy of the letter is going to someone other than the addressee, _________.

Accepted Answer

A)   use a c for copy followed by the person's name
B)   use p.s.and the person's name
C)   use the word carbon and the person's name
D)   a notation is not required

Question 18

Do not _______ your keys.

Accepted Answer

A)   lose
B)   loose
C)   loss
D)   luse

Question 19

A well written and well formatted letter will give a favorable impression of the sender and the sender's company.

Accepted Answer

A) True 
 B)False

Question 20

We will _____ with dinner.

Accepted Answer

A)   procede
B)   proceed
C)   precede

Exam 12: Format Errors: Letters and Memos

You can always use the receiver's first name in a salutation.

In block format, the date, complimentary close, and writer's name and official title begin near the horizontal center of the page.

When we use a colon after the salutation, we must use a comma after the complimentary close.

If a letter is addressed to an individual, the individual's personal title (Mr., Mrs., Ms.) or professional title (Dr., Professor) is included as a sign of courtesy.

A memo _________.

A subject line _________.

The _______ of the story was to never give up.

Use letterhead on both pages of a two-page letter.

Depending on the relationship between the sender and receiver, the salutation may be formal or informal.

When preparing more than one letter, be sure that each letter is inserted into the correctly addressed envelope.

Let your mother ______ you in the lunch line.

When a document is included with a letter, an enclosure notation is keyed _________.

Reference initials are _________.

When we use a colon after the salutation and a comma after the closing, we refer to it as having open punctuation.

Company _____ was at an all-time low.

The following date is correctly formatted for a letter: January 1, 2015.

If a copy of the letter is going to someone other than the addressee, _________.

Do not _______ your keys.

A well written and well formatted letter will give a favorable impression of the sender and the sender's company.

We will _____ with dinner.