A Company Using Avaya Aura Call Center Elite Is Experiencing

Multiple Choice

A company using Avaya Aura Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configured queues correctly. As a part of a good Global Support Services (GSS) methodology, what should the company do next?

A) Reduce or eliminate the business impact of the vector by testing the vectors.
B) Identify components where the queue is configured, including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
C) Take corrective action for the vector configuration, by reviewing the current situation and modifying it until the vector queues calls properly.
D) Determine the frequency and severity of the issue where the vector does not route calls properly.