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The Call Center Has Recently Converted from 4 to 5

Question 24

Multiple Choice

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number. Which two commands would provide information to isolate the problem? (Choose two.)


A) Display events extension
B) Display events vector
C) List trace vector
D) List trace extension

Correct Answer:

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