You Are Asked to Resolve an Issue of Calls Being

Multiple Choice

You are asked to resolve an issue of calls being disconnected, and calls in queue not receiving announcements. When you check the display events in the Communication Manager (CM) there are several events that need to be researched. Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

A) Use the Event Type column.
B) Use the Event Data 1.
C) Use the Event Data 2.
D) Use the Event Description.