Multiple Choice
A call center has four agents: Agent 1 has experience with Sales and French. Agent 2 has experience with Sales and English. Agent 3 has experience with Support and English. Agent 4 has experience with Sales and is bilingual in English and French. The first call comes in requiring sales assistance in English, and a second call comes looking for Sales in French. Which agent is still available for calls when the call center is using Best Services Routing (BSR) , and the next call requires French?
A) Agent 1
B) Agent 2
C) Agent 3
D) Agent 4
Correct Answer:
Verified
Correct Answer:
Verified
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