You Have Created a New Real-Time Screen for the Agents

Multiple Choice

You have created a new real-time screen for the agents, and assigned it to their profile. However, when they look at it, it does not display information for all groups. What should you check?

A) In the Agent tab, check the authorization.
B) In the Profile, check the authorization.
C) In the Agent tab, check the privileges.
D) In the Profile, check the privileges.