Question 1

There are two applications where System Alarms can be viewed, but only one of the Applications can create a notification of an alarm via email. Which application has the ability to create notification of an alarm via email?

Accepted Answer

A)   Web Manager Application
B)   System Status Application
C)   Monitor Application
D)   Manager Application D

Question 2

A customer has a Windows Voicemail Pro server. They want to route their callers to the correct destination using the VM Pro, depending on the caller's telephone number matching what is already in their records. Which voicemail action type is needed to configure this?

Accepted Answer

A)   Condition Action
B)   Miscellaneous Action
C)   Database Action
D)   Configuration Action C

Question 3

When creating a Short Code that is to connect to a Start point on Modules in the Voicemail Pro, which Short Code feature should you use?

Accepted Answer

A)   Voicemail Call
B)   Voicemail Collect
C)   Voicemail Off
D)   Voicemail On B

Question 4

Which Configuration tile within the Configuration Wizard, must be populated first, before any other tiles can be seen?

Accepted Answer

A)   Users
B)   Status
C)   Ignite
D)   System

Question 5

When you first power on the IP Office, there are two default incoming call routes; one is to route all voice calls to the Hunt Group main, which contains the first 10 extensions, and the other is for data calls. Where are data calls routed by default?

Accepted Answer

A)   RAS access "Dialin"
B)   Hunt group "Data"
C)   Extension "Modern"
D)   Hunt group "Main"

Question 6

A customer's main number is routed to the destination VM: Main in the incoming call route menu. Where should you now look to see the routing of these calls?

Accepted Answer

A)   Voicemail Pro Modules
B)   Auto Attendant menu
C)   Hunt Groups
D)   Users

Question 7

A company with 500 users has a single IP Office Server Edition providing IP telephony, one-X Portal for presence and Instant Messaging, Voicemail, Conferencing, and Mobility support. They are buying a remote company with 400 users. They wish to support the 400 new users with same capabilities. To maintain Avaya support, what must be added to their Server Edition?

Accepted Answer

A)   PRI licenses
B)   Advanced Edition
C)   Application Server
D)   IP500 V2

Question 8

You have purchased a pre-configured Avaya Application Server. The server has Voicemail Pro and one-X Portal already installed. Which application should you use to check that they are both running?

Accepted Answer

A)   Application Server
B)   Monitor Application
C)   Web Management
D)   manager Application

Question 9

Which IP500 V2 base card supports both Analogue and Digital telephony?

Accepted Answer

A)   Base Carrier Card
B)   TCM8 Card
C)   VCM Card
D)   Combination Card

Question 10

Calls into the IP500 V2 are not ringing to the expected user. Which statement describes how the call routing is validated?

Accepted Answer

A)   Use the System Status Application (SS
A)   to see what user the call is ringing to.
B)   Use Customer Call Status (CCS)  to see what user the call is ringing to.
C)   Capture a System Monitor trace and escalate to Avaya for an answer.
D)   Wait until the system is idle and place test calls so you can hear which telephone is ringing.

Question 11

Which two applications does the Unified Communication Module (UCM) support without the addition of an external server? (Choose two.)

Accepted Answer

A)   Media Manager
B)   one-X Portal
C)   Voicemail Pro
D)   Embedded Voicemail
E)   one-X Communicator

Question 12

With a combo card in an IP500 V2, which two types of Trunk cards can also be present in the control unit? (Choose two.)

Accepted Answer

A)   BRI
B)   E&M
C)   SIP
D)   PRI
E)   Analog

Question 13

Which three licenses can support the Avaya Equinox client without the additional need for a softphone? (Choose three.)

Accepted Answer

A)   Basic User
B)   Teleworker
C)   Power User
D)   Remote worker
E)   Office WorkerF)  Receptionist

Question 14

In the IP Office Manager program, which statement describes a condition that will enable the display of the Voice Recording tab?

Accepted Answer

A)   The IP Office system is a Server Edition.
B)   Voicemail Pro is running in a Linux machine.
C)   An Essential Edition is included in the IP Office.
D)   Voicemail Pro/Lite is selected in the IP Office.

Question 15

Which tool can be used after the ignition process to help configure the System, Users, Group and Lines, in a step by step manner, for both IP500 V2 and Server Edition?

Accepted Answer

A)   Management Tool
B)   Configuration Tools
C)   Configuration Wizard
D)   Management Wizard

Question 16

When implementing a fully integrated multi-site network using only IP500 V2 control units, which license is required on all sites?

Accepted Answer

A)   Preferred Edition - Messaging
B)   IP500 Voice Networking Channels
C)   IP500 IP Office Multi-Site Network
D)   Advanced Small Community Networking

Question 17

Which method can be used to add new users to a Server Edition in Select mode?

Accepted Answer

A)   LDAP
B)   LMS
C)   Outlook Plugin
D)   Duplicate User

Question 18

Which Application is used to upgrade IP Office Server Edition?

Accepted Answer

A)   Linux command line
B)   Web Manager
C)   Manager
D)   System Status

Question 19

You have just plugged in a new IP500 V2, and you look at its Dashboard display to see the new device. No telephones are plugged into the unit. Why are two ports in one of the modules green?

Accepted Answer

A)   There is a Combo Card in the chassis.
B)   The operating system is up, and someone is administering the system.
C)   The device has power and passed self-test.
D)   LAN1 and LAN2 are disconnected.

Question 20

When you connect to the IP Office using Monitor, the time, date, and IP address of the system you are connected to is displayed. Which other key piece of information is displayed?

Accepted Answer

A)   The last time the system was upgraded and to what version of software.
B)   The last time any changes were made to the system.
C)   The last time the system was rebooted.
D)   The name of the last user to connect to the system using Monitor.

Exam 13: Avaya IP Office Platform Configuration and Maintenance Exam