Multiple Choice
What is the BEST description of an operational level agreement (OLA) ?
A) An agreement between the service provider and another part of the same organization
B) An agreement between the service provider and an external organization
C) A document that describes to a customer how services will be operated on a day-to-day basis
D) A document that describes business services to operational staff
Correct Answer:
Verified
Correct Answer:
Verified
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