The Difference Between Service Metrics and Technology Metrics Is BEST

Multiple Choice

The difference between service metrics and technology metrics is BEST described as?

A) Service metrics measure the end to end service; Technology metrics measure individual components
B) Service metrics measure maturity and cost; Technology metrics measure efficiency and effectiveness
C) Service metrics include critical success factors and Key Performance Indicators; Technology metrics include availability and capacity
D) Service metrics measure each of the service management processes; Technology metrics measure the infrastructure