Multiple Choice
An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?
A) Excessive focus on quality
B) Excessively reactive
C) Excessively proactive
D) Excessive focus on cost
Correct Answer:

Verified
Correct Answer:
Verified
Q128: Which areas are NOT measured by process
Q129: Which one of the following is the
Q130: What are customers of an IT service
Q131: Which three types of metric support Continual
Q132: What is the primary focus of business
Q134: Which process is responsible for discussing reports
Q135: Which statement BEST describes a service request?<br>A)
Q136: Which Function would provide staff to monitor
Q137: Contracts relating to an outsourced Data Centre
Q138: Which part of ITIL provides guidance in