Multiple Choice
Which of the following statements about incident reporting and logging is CORRECT?
A) Incidents can only be reported by users, since they are the only people who know when a service has been disrupted
B) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service. This includes technical staff
C) All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity
D) Incidents reported by technical staff must be logged as Problems because technical staff manages infrastructure devices not services
Correct Answer:
Verified
Correct Answer:
Verified
Q162: What are the three types of metrics
Q163: How is a service delivered between departments
Q164: Which one of the following statements about
Q165: Which is the correct definition of a
Q166: In the phrase "People, Processes, Products and
Q168: Which one of the following provides the
Q169: Which is a reason why incident management
Q170: Which of the following should NOT be
Q171: What is the PRIMARY process for strategic
Q172: Which one of the following do major