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What Are the Three Types of Metrics That an Organization

Question 162

Multiple Choice

What are the three types of metrics that an organization should collect to support continual service improvement (CSI) ?


A) Return on investment (ROI) , value on investment (VOI) , quality
B) Strategic, tactical and operational
C) Critical success factors (CSFs) , key performance indicators (KPIs) , activities
D) Technology, process and service

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