Multiple Choice
What is the ITIL guidance relating to the closure of resolved incidents?
A) Anyone can close an incident once it has been resolved
B) Only the technician that resolved the incident should close the incident
C) Only the service desk should close resolved incidents
D) Only the person who raised the incident should close it once it is resolved
Correct Answer:
Verified
Correct Answer:
Verified
Q1: Which process lists "Understanding patterns of business
Q2: Which of the following would be used
Q3: Which of the following would be defined
Q4: Which of the following is the CORRECT
Q5: What should a release policy include?<br>A) Roles
Q7: In terms of adding value to the
Q8: Which term describes if a service is
Q9: Which process works with incident management to
Q10: Which of the following availability management activities
Q11: Which of the following questions does the