Multiple Choice
Which of the following questions does the guidance in service strategy help to answer?
(1) What services should we offer and to whom?
(2) How do we differentiate ourselves from competing alternatives?
(3) How do we create value for our customers?
A) 1 only
B) 2 only
C) 3 only
D) All of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q6: What is the ITIL guidance relating to
Q7: In terms of adding value to the
Q8: Which term describes if a service is
Q9: Which process works with incident management to
Q10: Which of the following availability management activities
Q12: Which is an important principle of communication
Q13: What are the processes within Service Operation?<br>A)
Q14: The difference between service metrics and technology
Q15: Which process is responsible for managing all
Q16: Which of the following form part of