Which One of the Following Is the BEST Description of the Purpose

Multiple Choice

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To decide how IT will engage with suppliers during the service lifecycle
B) To proactively prevent all outages to IT services
C) To design and build processes which will meet business needs
D) To deliver and manage IT services at agreed levels to business users and customers