Multiple Choice
Which of the following should be available to the Service Desk? (1) Known Error Data (2) Change Schedules (3) Service Knowledge Management System (4) The output from monitoring tools
A) 1,2 and 3 only
B) 1,2 and 4 only
C) 2,3 and 4 only
D) All of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q491: What is the CORRECT definition of service
Q492: Which statement BEST describes the value of
Q493: Which problem management activity ensures that a
Q494: Which one of the following is NOT
Q495: What service could include a differentiation as
Q497: Which statement about Business Cases is TRUE?<br>A)
Q498: Which one of the following is the
Q499: Which is an objective of the service
Q500: What do customers NOT have ownership of
Q501: Understanding the level of risk during and