Multiple Choice
A consultant has made two recommendations to you in a report:
1) To include legal terminology in your Service Level Agreements (SLAs)
2) It is not necessary to be able to measure all the targets in an SLA Which of the recommendations conform to Service Level Management good practice?
A) 1 only
B) 2 only
C) Both of the above
D) Neither of the above
Correct Answer:
Verified
Correct Answer:
Verified
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