A User Accidentally Spills Liquid on a Laptop

Multiple Choice

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

A) Remove the case and organize the parts.
B) Document the screw locations.
C) Search the Internet for repair tutorials.
D) Consult colleagues for advice.
E) Place the device in rice for a few days.