Question 1

A technician is installing an optical drive in an engineering workstation that allows for optical media backups up to 128GB for each project. Which of the following drives should the technician install in the workstation?

Accepted Answer

A)  DVR-RW DL 
B)  BD-R 
C)  LTO-2 
D)  CD-RW

Question 2

A potential customer of cloud servers needs the ability to ramp up computing resources quickly during traffic spikes. Which of the following features is MOST pertinent to providing this business need?

Accepted Answer

A)  Rapid elasticity 
B)  Resource pooling 
C)  Measured service 
D)  On demand

Question 3

A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

Accepted Answer

A)  POST code beeps 
B)  Distended capacitors 
C)  Continuous reboots 
D)  Wrong BIOS time

Question 4

Which of the following is the minimum category cable that supports 1000Mbps speed?

Accepted Answer

A)  Cat 3 
B)  Cat 5e 
C)  Cat 6 
D)  Cat 6e

Question 5

A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card. Which of the following should me the technician do FIRST?

Accepted Answer

A)  Replace the hard drive. 
B)  Replace the video card. 
C)  Do a System Restore. 
D)  Perform a full data backup. 
E)  Scan the system for viruses.

Question 6

After upgrading a laptop's OS from Windows Vista to Windows 10, hard drive activity is elevated when running normal user applications, causing the laptop to run slowly. Which of the following should a technician do FIRST?

Accepted Answer

A)  Flash the laptop BIOS to the most current version available from the manufacturer. 
B)  Replace both of the installed 1GB SoDIMMs with compatible 4GB SoDIMMs. 
C)  Attach an external USB hard drive and move all user data off the internal drive. 
D)  Upgrade the currently installed 500GB SSD with a 1TB SSD.

Question 7

A user experiences a paper jam when printing a 500-page, double-sided report. A technician clears the paper jam and inspects the printer for any remaining paper. The technician then powers the printer off and back on. The printer's LCD display says it is ready, and all cables are securely connected. The user attempts to print the report again, but the printer still does not print. It also shows no indication of any change. Which of the following troubleshooting steps should the technician attempt FIRST?

Accepted Answer

A)  Replace the drum and toner for the printer. 
B)  Remove the printer memory and reseat it in the socket. 
C)  Disassemble the printer body and look for further paper jams. 
D)  Restart the print spooler service and inspect the queue. 
E)  Try reinstalling the print driver for the printer.

Question 8

A customer is experiencing issues connecting to a server over the network during normal business hours. Historically, the connection has worked fine, but it has become intermittent over the past 24 hours. Sometimes the share is available, and sometimes the customer gets an error. A technician researches the issue and discovers a new IT vendor visited the customer's site and installed some new computer equipment without consulting the internal team. Which of the following represents the MOST likely reason the customer is having issues connecting to the server?

Accepted Answer

A)  A server was taken offline for routine maintenance. 
B)  There is an IP address conflict on the network. 
C)  A firewall is blocking the SMB ports. 
D)  Disabled legacy protocols need to be updated.

Question 9

A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. Which of the following configurations could cause the decreased performance?

Accepted Answer

A)  The connection is throttled. 
B)  There is a low RFID signal. 
C)  SSID is not found. 
D)  It is out of range.

Question 10

A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics. Which of the following configurations would correct this behavior?

Accepted Answer

A)  Change the email settings in antivirus. 
B)  Change the security settings of the email client. 
C)  Change the firewall security settings. 
D)  Change the email proxy settings. 
E)  Change the trusted sites in the browser settings.

Question 11

A technician sets up 100 VMs networked in a cloud environment. Which of the following cloud models does this represent?

Accepted Answer

A)  PaaS 
B)  DBaaS 
C)  IaaS 
D)  SaaS

Question 12

A technician replaced a broken LED screen on a mobile computer. The operating system can be seen perfectly on screen, but the touch screen is non-responsive. Which of the following are the MOST probable root causes for the given failure? (Choose three.)

Accepted Answer

A)  The hardware replacement used is a non-touch-screen version. 
B)  The touch screen must be calibrated after a replacement. 
C)  The digitizer cable is not seated properly on the motherboard. 
D)  The new touch-screen drivers must be installed. 
E)  The replacement part is dead-on-arrival.
F) The LCD panel firmware must be updated.
G) The grounding screws are not securely attached.

Question 13

While troubleshooting a magnetic hard drive, a technician hears a loud clicking noise, identifies S.M.A.R.T. errors, and notices the operating system will not load. Which of the following is MOST likely the issue?

Accepted Answer

A)  The cooling fans are faulty, causing overheating. 
B)  The read/write head is failing. 
C)  The CPU is overclocked. 
D)  There are mismatched memory modules.

Question 14

A company wants to protect its users from malicious websites but also provide the ability to log traffic in and out of the network. Which of the following should the company place within its network to BEST protect its users?

Accepted Answer

A)  IDS server 
B)  DNS server 
C)  Proxy server 
D)  Syslog server

Question 15

A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor licensing agreement, the technician sees that there is a flat per-socket licensing fee. Which of the following motherboard/processor combinations should the technician order to get the BEST performance while minimizing licensing fees?

Accepted Answer

A)  A dual-processor motherboard with six hyperthreaded cores each. 
B)  A single-processor motherboard with eight hyperthreaded cores. A single-processor motherboard with eight hyperthreaded cores. 
C)  A dual-processor motherboard with eight overclocked cores each. 
D)  A single-processor motherboard with ten overclocked cores.

Question 16

Joe, a user, needs to have a notebook connected to a monitor, a mouse, and a keyboard when he is working at his desk. His notebook is not business class, yet is meets company policy for personal computers. Which of the following should a technician install for Joe?

Accepted Answer

A)  Port forwarding device 
B)  Docking station 
C)  KVM switch 
D)  USB hub

Question 17

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

Accepted Answer

A)  Remove the case and organize the parts. 
B)  Document the screw locations. 
C)  Search the Internet for repair tutorials. 
D)  Consult colleagues for advice. 
E)  Place the device in rice for a few days.

Question 18

A technician is adding LTE-based connectivity to a laptop. The laptop has the following slots available: One SoDIMM slot One SATA III slot One mini PCIe slot One microSD card slot Which of the following should the technician install to complete this task?

Accepted Answer

A)  WWAN card in the mini PCIe slot 
B)  MicroSDXC card in the microSD slot 
C)  802.11ac card in the SATA III slot 
D)  DDR4 3200 chip in the SoDIMM slot

Question 19

Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. Which of the following should a technician check FIRST?

Accepted Answer

A)  Channels 
B)  Frequency 
C)  Antenna power level 
D)  SSID

Question 20

A customer contacts the help desk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%. Which of the following components are the MOST likely causes the issue? (Select three.)

Accepted Answer

A)  LCD power inverter 
B)  AC adapter 
C)  Battery 
D)  Processor 
E)  VGA card
F) Motherboard
G) Backlit keyboard
H) Wireless antenna

Exam 1: CompTIA A+ Certification Exam: Core 1