A Customer's Smartphone Has Been Overheating Frequently and Becoming Unresponsive

Multiple Choice

A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Choose two.)

A) Roll back the OS update
B) Update the PRL
C) Force stop running applications
D) Enable airplane mode
E) Perform a factory reset
F) Run application updates
G) Reset network settings