Question 1

With a hollow structure, the organization

Accepted Answer

A)  is a rigid nonadaptive structure. 
B)  groups activities around similar products or services. 
C)  has a central core of key functions and outsources others to vendors who are less expensive or faster. 
D)  is often called a horizontal organization. 
E)  assembles product chunks, or modules, provided by outside contractors.

Question 2

Explain the importance of learning office politics.

Accepted Answer

The answer of Explain the importance of learning office politics....

Question 3

Bekah, the manager of Fit and Trim Nutrition Services, was telling her new nutritionist that "I have many decisions to make in a day, and as the manager, during the course of a week, I have to give orders to most of the 35 employees. Then there is my budget and the clinic's resources, which I oversee." Bekah's ________ gives her the right to make decisions, give orders, and utilize resources.

Accepted Answer

A)  responsibility 
B)  authority 
C)  power 
D)  delegation 
E)  work specialization

Question 4

________ is the process of assigning managerial authority and responsibility to lower-level managers and employees.

Accepted Answer

A)  Authority 
B)  Planning 
C)  Delegation 
D)  A power trip 
E)  Control

Question 5

According to Lawrence and Lorsch, the stability of an organization's environment determines the degree of

Accepted Answer

A)  synergy needed in an organization. 
B)  differentiation and efficiency needed. 
C)  differentiation or integration that is appropriate. 
D)  profitability that is vital. 
E)  marketing and integration that is profitable.

Question 6

________ are the two kinds of spans of control.

Accepted Answer

A)  Tall and short 
B)  Flat and broad 
C)  Tall and hollow 
D)  Hierarchy and nonhierarchy 
E)  Narrow and wide

Question 7

Asa works as an order-taker at Simply Salads, a fast-food restaurant. He does not cook food, or even package the final order, but he does input the order and take payment. Asa reports directly to the shift manager, and he seldom interacts with the general manager. How would you describe the organization of Simply Salads?

Accepted Answer

A)  Organic 
B)  Integrated 
C)  Differentiated 
D)  Narrow 
E)  Mechanistic

Question 8

Describe how you can become more adaptable.

Accepted Answer

The answer of Describe how you can become more adaptable....

Question 9

With a modular structure, a firm ________. An example of the modular structure is the massive 787 Dreamliner project, in which Boeing contracted with many suppliers, each responsible for one component or assembly, which were then integrated to make the aircraft.

Accepted Answer

A)  is a company outside a company that is created specifically to respond to an exceptional market opportunity 
B)  assembles pieces that are provided by outside contractors to build a product 
C)  is an organization whose members are geographically apart, usually working via e-mail 
D)  has a central core of key functions and outsources production 
E)  consists of a company with many divisions

Question 10

________ enables a manager to make decisions, give orders, and utilize resources. For example, the manager of a local coffee shop has the right to hire and fire baristas based on their punctuality, performance, and customer-service ratings.

Accepted Answer

A)  Power 
B)  A clan culture 
C)  A hierarchy of power 
D)  Touching 
E)  Authority

Question 11

Examples of ________ are the AFL-CIO (a union) and the National Federation of Independent Business. Both are voluntary groups with the purpose of advancing member interests.

Accepted Answer

A)  mutual-benefit organizations 
B)  nonprofit organizations 
C)  volunteer co-ops 
D)  for-profit organizations 
E)  trade alliances

Question 12

Changing organizational culture is essentially a teaching process in which members instruct each other about the organization's preferred values, beliefs, expectations, and behaviors.

Accepted Answer

A) True 
 B)False

Question 13

Rick's Cafe is a new restaurant in town. It has Rick, (the owner), five waitstaff, two cooks, a busboy, and a hostess. He is considering hiring a manager for the restaurant and asks for your thoughts. What advice would you give him?

Accepted Answer

A)  Although the cafe is small, a middle manager would allow Rick to mingle more with the customers. 
B)  The cafe is large enough in size that it needs a middle manager. 
C)  A manager would allow Rick to take time off for a vacation. 
D)  A manager would enable him to divide the labor but may also cause him to lose some authority. 
E)  The cafe is small enough in size that it can be maintained as a flat organization without a middle manager.

Question 14

With ________, important decisions are made by middle-level and supervisory-level managers.

Accepted Answer

A)  decentralized authority 
B)  upper authority 
C)  focused power 
D)  centralized authority 
E)  higher-management influence

Question 15

Rondelle, the manager of a busy hair salon, knows that she needs to entrust many of her tasks to supervisors and other employees. ________ is this process of assigning tasks to lower-level supervisors and employees. Rondelle follows the 70 percent rule, which states that she should assign tasks to employees who can perform each task at least 70 percent as well as Rondelle can.

Accepted Answer

A)  Handing 
B)  Outputting 
C)  Span of control 
D)  Delegation 
E)  Accountability

Question 16

Willis, the produce department manager at Shop More, has eight employees in his department, also known as his ________. All eight of these employees report directly to him.

Accepted Answer

A)  area of responsibility 
B)  span of direction 
C)  span of control 
D)  hierarchy of authority 
E)  management depth

Question 17

Rites and rituals are ________. For example, employees of New Belgium Brewery in Fort Collins, Colorado, get a free brewery-hopping trip to Belgium after being employed by the company for five years.

Accepted Answer

A)  company values included in the code of ethics 
B)  the activities and ceremonies that celebrate important occasions and accomplishments in the organization's life 
C)  objects, acts, or the quality that conveys meaning to others 
D)  a narrative based on true events that emphasize a particular value 
E)  company expectations for employees, such as working hard, ethically, and honestly

Question 18

Which of the following is an accurate conclusion based on a recent meta-analysis of more than 38,000 organizational units and 616,000 individuals?

Accepted Answer

A)  An organization's culture does not matter. 
B)  An organization's financial performance (profit and revenue growth) is strongly related to organizational culture. 
C)  Employees have more positive work attitudes when working in organizations with clan cultures. 
D)  Quality and innovation are most closely related to hierarchical cultures. 
E)  Adhocracy cultures produce higher customer satisfaction and market share.

Question 19

Tech giant, TimeHop was concerned about creating a workspace that was inviting and encouraged collaboration. Knowing that most of its employees would work odd hours, there was care taken to lighting choices and types of furniture. TimeHop was concerned with

Accepted Answer

A)  role modeling. 
B)  titles. 
C)  goals and performance criteria. 
D)  leader reactions. 
E)  physical design.

Question 20

"Be all you can be is an example" of a(n)

Accepted Answer

A)  formal statement. 
B)  slogan or saying. 
C)  story, legend, or myth. 
D)  role modeling. 
E)  rite and ritual.

Exam 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization