Question 1

Define organizational structure.

Accepted Answer

Organizational structure is a formal system of task and reporting relationships that coordinates and motivates an organization's members so that they can work together to achieve the organization's goals. Organizational structure is concerned with who reports to whom and who specializes in what work.

Question 2

________ is(are) another way of describing a vertical hierarchy.

Accepted Answer

A)   An upward graph
B)   An X-Y chart
C)   A chain of command
D)   A network structure
E)   Corporate steps C

Question 3

Business Designs utilizes a structure that includes functional divisions, such as accounting and production, and a divisional chain of command, such as the home products and office divisions. For example, Janett, a salesperson, reported to both her sales manager and the office products manager when she first started working on the city of Springfield account. Business Designs has a

Accepted Answer

A)   geographic-divisional structure.
B)   matrix structure.
C)   team-based approach.
D)   modular structure.
E)   hollow structure. B

Question 4

Online retailer Amazon relies heavily on a hierarchy culture to manage its vast and complex shipping processes. ________ are part of Amazon's hierarchy culture.

Accepted Answer

A)   An internal focus and valuing stability and control
B)   A strong external focus and valuing stability and control
C)   An external focus and valuing flexibility
D)   An internal focus and valuing innovation and creativity
E)   A continual focus on efficiency, cost cutting, and outsourcing

Question 5

According to the competing values framework, the four types of ________ are clan, adhocracy, market, and hierarchy.

Accepted Answer

A)   organizational values
B)   industry cultural standards
C)   organizational norms
D)   value statements
E)   organizational cultures

Question 6

How can culture have both positive and negative effects?

Accepted Answer

The answer of How can culture have both positive and...

Question 7

According to Chester I. Barnard's classic definition, an organization is a

Accepted Answer

A)   formal system of task and reporting relationships that coordinate and motivate employees.
B)   means to increase collaboration and cooperation among groups of people.
C)   set of shared, taken-for-granted implicit assumptions that a group holds.
D)   system of consciously coordinated activities or forces of two or more people.
E)   type of analytical tool used for planning.

Question 8

Organizations that are formed to offer services to clients and not make a profit are ________, whereas, ________ are those organizations that are formed to make money, or profits, by offering products or services.

Accepted Answer

A)   for-profit organizations; nonprofit organizations
B)   unions; associations
C)   nonprofit organizations; associations
D)   co-ops; for-profit organizations
E)   nonprofit organizations; for-profit organizations

Question 9

When a company rewards their employees for years of service, this is known as

Accepted Answer

A)   creating symbols.
B)   sharing stories.
C)   honoring heroes.
D)   celebratory rites and rituals.
E)   organizational socialization.

Question 10

Brodie, the owner of Wave Pools, is driven by competition. He is very focused on meeting deadlines and quality, and on delivering the results that customers want. He pushes his managers to continually exceed their productivity goals, and he stresses that profits take precedence over employee development and satisfaction. Brodie feels "there is not enough time for training." However, his employees are regularly rewarded for their success in meeting company goals. Wave Pools has a(n) ________ culture.

Accepted Answer

A)   clan
B)   target-driven
C)   adhocracy
D)   market
E)   hierarchy

Question 11

Some say the office culture today has become "too nice." Which statement would not be heard in that type of setting?

Accepted Answer

A)   "No need to go out of your way; I'll get it later."
B)   "Did you see the new menu in the cafeteria? There goes my diet."
C)   "Can you believe that the boss expects us to stay late and does not even ask."
D)   "How was your weekend? Were you able to get up to the lake house?"
E)   "Did Joe get into the college of his choice? I know you hoped it also came with a good financial package."

Question 12

Which of Edgar Schein's common elements unifies employees and gives everyone an understanding of the organization's reason for being?

Accepted Answer

A)   coordinated effort
B)   division of labor
C)   hierarchy of authority
D)   span of control
E)   common purpose

Question 13

Describe a divisional structure, explaining product divisions, customer divisions, geographic divisions, and matrix structures. Give an example of each, and draw an organization chart that depicts each. (For the matrix structure, use Chevrolet or another car company as your example.)

Accepted Answer

The answer of Describe a divisional structure, explaining product divisions,...

Question 14

Describe the three types of organizations classified according to the three different purposes for which they are formed. Give an example of each and the purpose and customers they serve.

Accepted Answer

The answer of Describe the three types of organizations classified...

Question 15

Disney has different divisions for movies, cable television, stores, theme parks, and so on. The Disney theme parks part of the empire alone has divisions spanning restaurants, entertainment, cruises, and hotels. Disney is an example of an organization with ________ divisions.

Accepted Answer

A)   geographic
B)   common
C)   product
D)   merchandise
E)   customer

Question 16

Andrea, a sales associate in the fine china department of the David's Department Store, reports to Chris, the home furnishings department manager. This morning, Chris asked Andrea to change the price tags on the crystal wine glasses. While working on this task, Pietro, the bedding department manager, told Andrea that he wanted her to unload some comforters. To solve this conflict, Andrea turns to the principle of unity of command under which

Accepted Answer

A)   employees should report to no more than one manager.
B)   Andrea will need to determine how she can multitask.
C)   employees can report to two managers, so Andrea needs to decide whose directions to follow.
D)   Andrea can refuse to do both tasks.
E)   Andrea needs to decide which manager has more power.

Question 17

For division of labor to work, there must be a minimum of four employees.

Accepted Answer

A) True 
 B)False

Question 18

During a meeting, Tyrone, a branch manager for Fishers Credit Union, pointed to the corporate organization chart on the wall. Tyrone remarked that "These people provide advice, recommendations, and research for us, and they are indicated with a dotted line. Leona (our CEO) and the vice presidents of our organization are up here, indicated on the organization chart by a solid line vertical line." ________ are indicated on the organization chart by a solid line, and ________ are indicated by a dotted line.

Accepted Answer

A)   Line managers; temporary personnel
B)   Line managers; personnel in training
C)   Staff personnel; vital personnel
D)   Line managers; part-time personnel
E)   Line managers; staff personnel

Question 19

How can you prepare for you a job interview?

Accepted Answer

The answer of How can you prepare for you a...

Question 20

Making formal statements, engaging in rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to

Accepted Answer

A)   write a strategic plan.
B)   perform competitive analysis.
C)   effect corporate change.
D)   conduct formal market research.
E)   follow legal requirements.

Exam 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization