Lexie, a New Manager, Must Enforce Sales Report Deadlines, but Her

Multiple Choice

Lexie, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. On which of the following internal forces is Lexie trying to have an impact?

A) demographic characteristics
B) shareholder, customer, and market changes
C) manager's behavior
D) human resource concerns
E) social and political pressures