Multiple Choice
To be successful on a service desk, you need excellent ____ skills.
A) requirements analysis and programming
B) communication and problem solving
C) data mining and report generation
D) project management and business case writing
Correct Answer:
Verified
Correct Answer:
Verified
Q60: _ skills include organizational ability, quick-learning ability,
Q61: The technical support services that a company
Q62: Good customer service means giving customers everything
Q63: _ is the total amount that a
Q64: Ethics provide guidance about what is considered
Q65: One of the uses of remote control
Q66: Completion<br>-A(n) _ is a proven way of
Q68: A trend that is gaining wider acceptance
Q69: As technical support evolved, companies learned that
Q70: Technical support refers to the service desk's