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    A Guide to Service Desk Concepts
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    Exam 1: Introduction to Service Desk Concepts
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    ____ Is the Total Amount That a Company or Person
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____ Is the Total Amount That a Company or Person

Question 63

Question 63

Multiple Choice

____ is the total amount that a company or person spends on information technology over its lifetime.


A) Return on investment
B) Total cost of ownership
C) Budget of ownership
D) Value on investment

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