Multiple Choice
Which is the best example of a service request?
A) A user wants information about a an upcoming release
B) A user can't log into his/her computer after returning from lunch
C) A user reports that the network is running slowly
D) A user wants to make major changes to an application
Correct Answer:
Verified
Correct Answer:
Verified
Q6: IT service management (ITSM) is a discipline
Q7: Today's environment, where people have access to
Q8: Skills such as customer service skills, listening
Q9: Web 2.0 is a concept that emphasizes
Q10: As the computer industry has evolved, the
Q12: In the 1970s, vendors tried to encourage
Q13: The process of negotiating and managing customer
Q14: Recent Gartner Group studies indicate that the
Q15: Anywhere computing involves delivering hosted services over
Q16: When did US companies begin adopting ITIL